It is compulsory and matter of Policy that before using the Lapcom works Service, the customer must first complete the registration form. This involves giving user contact information such as First and last name, E-mail address, contact number, Postal address, gender etc. Lapcom works will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our services.
If user purchases a plan through Kawatch website we will collect credit card information, and other payment information necessary to complete a payment from the user. Lapcom works may use a third party to process and verify credit cards for billing purposes. This necessitates us to share username, credit card number, expiry date and billing address with the credit card processing company, when processing a payment transaction. Kawatch will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Computer System Information
We may also seek information related to your computer either through personal entry or through cookies or cache. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. The above-mentioned information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
While requesting support you may request for the problem to be resolved by taking control of your computer. Lapcom works uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct the problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
The site has got online diagnoses applications. Such applications when accessed may gather a broad variety of functional information about the state of a computer system and the applications on it and such information is in the form of a document containing essential information needed by Lapcom works, such information is transmitted securely to the secured server of Lapcom works. The functional information is analyzed, and result of such analysis will help Lapcom works diagnose and solve user problems.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The main idea of cookies is to identify users and possibly prepare customized web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
Live Help Session Records
Sometimes it may become a necessity for Lapcom to monitor and record online and offline sessions between user and tech support executives, user and the call center etc. This is solely done for quality control and quality assessment. Recording of sessions can also be conducted from offline and online sessions on the website and such recordings can be used as surveillance in future. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will, however, not be correlated with personally identifiable data about individual customers.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
From time-to-time our site requests information from user via contests and survey, which will help us in improving the quality of the website and thereby giving the customer’s understanding about our product and services.
Information requested may include contact information such as name and shipping address, and demographic information such as zip code. Contact information will be used to notify the browsers or customers. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Lapcom works is concerned about security issues of the user as well as the company that may arise out of transactions, communications etc. and hence the site uses all precautions to protect all such information of users information, sensitive or otherwise disclosable or non-disclosable proprietary or otherwise when submitted by the user. This website takes every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software.
We use AWS Server 128, 198, 256 encryption technologies which adds more security levels when transferring and receiving consumer data exchanged with our site. Similarly, equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screensavers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, all employees are kept abreast on our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers' information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment.
In order for this Web site to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources.
We send all new members a welcoming e-mail to verify password and login name. Older members will occasionally receive information on products, services, special deals, and newsletters.
Correction/Updating Personal Information
If User's personally identifiable information changes (such as user zip code), or if user no longer desire the service, we will endeavor to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
Notification of Changes